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FAQs

If you are having any issues regarding products, the website or services provided by Functional Atheltics we hope that these FAQs will be able to fix these queries. However if you are not able to find the information which you are looking for, feel free to contact us at info@functional-atheltics.com and we will aim to get back to you as soon as we possibly can. Thank you from the customer services team 

 

Shipping&Delivery:

Shipping time varies between products. This is due to us using different suppliers between products in order for us to achieve the best customer experience.

Furthermore the shipping time between countries will change. This is due to our suppliers and their ability to supply to different countries around the world.

Average delivery time is approximately 28 days. We offer a service which will allow you to track your order. 

We are constantly striving to find better suppliers in order to improve shipping times. 

Returns&Refund Policy:

Returns:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. 
Non-returnable items Include: 
- Downloadable software products 
To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 
There are certain situations where only partial refunds are granted (if applicable) 
- Any item that is returned more than 30 days after delivery 
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@functional-atheltics.com
Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@functional-athletics.com and send your item to: Functional Athletics , 22 Furness Road, Manchester, M14 6LY, United Kingdom. 
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 
Shipping 
To return your product, you should mail your product to: Functional Athletics , 22 Furness Road, Manchester, M14 6LY, United Kingdom 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Can I work on the blog?

If you would like to write a piece for our blog we are open to offers from anyone despite their previous experience. We aspire to lift others up! If you're work is used, you will be credited for it on our website and we will aim to work with you in future. In order to do this contact us at info@functional-atheltics.com